Files

The Files page is your workspace media library. It stores images and other media your team uploads, plus media produced while working with agents, organized into folders.

Roots

The library is organized under three kinds of root folders:

• Workspace — media shared with every active member of the workspace.
• My files — your own private media. Only you and workspace Owners can see it.
• Private: (member) — Owners also see each member's private space, labeled with the member's name.

Private items are visible to the assigned member and workspace Owners.

What you can do

• Upload files and create folders in any root you can write to.
• Move items between folders. Moving an item from a private root into Workspace publishes it to the whole team.
• Change access on an item (Owners): select it and click Access, then switch its visibility between Workspace and Private, and choose which active member a private item is assigned to. Changing access on a folder also applies to all nested folders and files inside it.
• Attach images and files to agent chats from the chat composer. Attachments upload from your computer and are saved to the library in your private Chat uploads folder, so you can find and reuse them later.

Roles

Both Owner and Media Buyer work with files:

• Media Buyers use workspace media and their own private media, and can publish their own private media to Workspace.
• Assigning media to another member, or making existing workspace media private, is Owner administration.